Documenting investigations requires technical and interpersonal communication skill sets. Do employees receive sufficient training in both areas? WD Communications delivers writing courses to employees who document investigations in lab and manufacturing environments. During these courses and individual coaching sessions, these employees share challenges and frustrations about different aspects of their incredibly complex job. Lately, we […]
We partner with the world’s most respected organizations to develop the personal, professional, and technical communication skills of their people.
For almost 35 years, we’ve changed lives. Our clients range from non-profits and small family firms to the Fortune 50.
Most of us have left interactions with others wishing we had said, done, or written something differently. The side effects of communication regret tend to linger, even fester. We know that we don’t always bring the best version of ourselves to these moments. None of this feels good. Do YOU suffer from communication regret? Symptoms […]
Changes Are Coming to Your Performance Documentation System. What Simple Modifications Should You Make Today?
If you are in HR, or Talent Management, or are a manager yourself, surely you’ve noticed a trend in traditional press and in social media about the imminent dismantling of traditional performance management processes in large corporations. Every day it seems another article surfaces about how ratings demotivate, how there are better ways to track […]
Recently, we had the pleasure of working with two large Sureties during the same week. It was a fascinating experience; to be able to interact and survey two very distinct corporate cultures solidified some of our thinking about a new generation of Surety Bond Professionals. Over the last five years, the volume of data and […]
Something strange happens when I know I am going to be presenting to an international audience in a foreign country. Although I have been doing this for many years and it is not unusual to have more than ten nationalities represented in my seminars, I always begin to have a feeling that I must label as […]
As a child, Sarah Gerwig-Moore thought she would grow up to become an English professor. Those plans changed: One look at the job market for someone with a Ph.D. in English led her to law school. In an internship as a law student, she found a way to marry her love of writing with her […]
Louis Carter is the founder and CEO of the Best Practice Institute. He recently discussed the importance of best practices and other topics with WD Communications. WD: Everywhere we go, we hear clients talking about best practices. Is there a universal understanding of what this term means? LC: In the universal sense and definition, “best […]
Are you the lucky one who gets to write the minutes? Or, are you perhaps the baffled reader who wonders, “Are these the right minutes for the meeting I attended last week?” With meetings taking more and more of our work time, concise, accurate records of important discussions, decisions, and action items are valuable work […]
Long before the human race developed written forms of communication—certainly centuries before books, newspapers, e-mail, Twitter, and Facebook—storytelling was the primary way to deliver messages, preserve history, and entertain an audience. Few human behaviors are as universal as storytelling. No matter what cultural group, no matter what historical period, no matter what country of residence, […]