INTERPERSONAL COMMUNICATION SKILLS

BACKGROUND

The Challenges: More demands for people to work productively with others having different backgrounds, goals, and areas of expertise; to remain composed in difficult, stressful situations; and to add value in producing collaborative solutions. The Solutions: Proven, flexible, state-of-the-art tools and techniques applied to your unique situation through dynamic, interactive seminars and webinars.

Learn more below:

Building Executive Presence

Do you often wonder how you “come across” with co-workers and customers?  Are you in situations where you need to build consensus or influence groups?  Are you judged on how you say things in addition to what you say?  Most early-career employees face these questions as they are building their executive image. Let us help accelerate that process.

Audience

Early-career employees, employees who must present a “face” for their department or organization,  employees concerned about their professional image.

Length
Three hours

Outcomes
At the end of this course, participants will:

• Create an appearance and image that fits the situation and the purpose.
• Create a relatable, comfortable, confident corporate style.
• Determine how to address resistance and influence most effectively.
• Enhance credibility by communicating vision and key points in a persuasive, compelling manner.
• Create an individual action plan to address specific challenges.

Communication Success Strategies for Women

What are the latest theories concerning ways women can be more successful in the workplace? Should you “lean in” and “speak out” or have your experiences taught you differently?

This course explores communication techniques that build credibility, promote individual contributions, and gain respect.

Audience
Corporate women interested in developing versatile, comfortable communication styles

Length
One day

Outcomes
At the end of this course, participants will:

  • Understand gender differences in communication.

  • Develop and maintain credibility.

  • Advocate a position using effective word choice and positive nonverbal cues.

  • Evaluate appropriate responses and behaviors for situations and audiences.

  • Adjust approaches for meetings, presentations, and one-on-one communication.

Customer Service: One Step Above

Alert: Your competition wants to take your customers away from you!

Are you interested in strengthening your customer relationships by using effective listening, speaking, and nonverbal skills? Do you want to learn about a logical process that will provide noteworthy service without investing substantial time and money?

This course promotes service excellence by increasing the awareness of everyone’s contributions in today’s competitive work environment.

Audience

Participants who interact with internal and external customers

Length
One day

Outcomes
At the end of this course, participants will: 

  • Understand three levels of customer service.

  • Create positive moments of truth in the Cycle of Service.

  • Recognize the “C”s of customer expectations.

  • Strengthen customer rapport to create noteworthy service.

  • Make lemonade out of lemons.

Effective Communication in Problem Solving

When faced with the need to solve problems, do you have a process that will remove obstacles, examine options, and identify action plans?

No one in any organization is immune to daily issues, challenges, or problems—all of which can reduce productivity, contribute to work stress, and interfere with positive team dynamics.

This course offers strategies for clarifying the problem, assessing best outcomes, and implementing a workable plan.

Audience
Any employee interested in finding solutions to a variety of work challenges

Length

Three hours

Outcomes
At the end of this course, participants will: 

  • Strengthen individual and group problem-solving skills.

  • Clarify the problem and determine the seriousness of impact. 

  • Use both traditional and innovative tools for identifying and communicating possible causes.

  • Address group objections and build consensus. 

  • Communicate solutions using appropriate language and method.

  • Apply a variety of techniques for proofreading company documents.

Influencing Without Authority

When collaborating with others, do you need to produce outcomes without exerting direct authority? Have you noticed that the keys to success are the process and skills of influencing?

Effective influencing is more than simply building relationships—it is the ability to motivate others to action.

This course provides a roadmap for becoming an influential communicator. Skipping or shortchanging steps in the process is the most frequent cause of missed opportunities.

Audience
Employees who must collaborate with others, often at different locations or on cross-functional teams

Length
Three hours
Full-day course includes participants taking either the What’s My Communications Style? assessment or the Everything DiSC® Workplace assessment.

Outcomes
At the end of this course, participants will: 

  • Analyze the situation to determine how to influence most effectively and overcome resistance.

  • Implement techniques for overcoming common roadblocks.

  • Enhance credibility by communicating vision and key points in a persuasive, compelling manner.

  • Create action plans to address specific challenges.

  • Build collaborative decisions.

Interpersonal Communications Skills

Do you want to develop your leadership skills and promote better dialogue in the workplace? Do you want to change the culture around your office to create win-win results and improve job performance?

Invest one day of your week to learn techniques for improving business communication for the rest of your life.

Audience
Business professionals of every level

Length
One day

Outcomes
At the end of this course, participants will: 

  • Identify and appreciate different communication styles.

  • Understand positive and negative body language that strengthens or weakens verbal messages.

  • Demonstrate techniques for active listening and assertive communication.

  • Recognize and eliminate negative tone that can undermine positive dialogue.

  • Develop personalized action plans to enhance communication skills.

Managing Effective Meetings

How many times have you wasted your days in meetings and taken care of your “real work” at night and on the weekends? Are you looking for facilitation techniques to achieve a positive return on your investment of costly time and resources?

Managing Effective Meetings emphasizes practical skills that make that positive return on investment apparent to everyone.

Audience
Employees who facilitate meetings 

Length
One day

Outcomes
At the end of this course, participants will: 

  • Follow a step-by-step process for planning, conducting, and evaluating meetings, whether in person or electronically.

  • Prepare agendas, purpose statements, and outcomes for meetings.

  • Identify differing needs of various meeting stakeholders, leadership, other groups, customers, clients, and team members.

  • Elicit the maximum contribution from all attendees.

  • Use a checklist, templates, and survey techniques to achieve meeting success.

What’s My Type? An Introduction to MBTI® Type and Workplace Communication

Stress, work challenges, job satisfaction—do you ever face these concerns at work? Have you heard people talking about Myers-Briggs Type Indicator© and the value of learning more about personality preferences in work situations? Myers-Briggs Type Indicator© (MBTI©) is the best-known and most-trusted personality assessment tool available today.

This course examines how personality type affects the way you and your colleagues deal with stress, conflict, problem-solving, and other issues that impact effectiveness and satisfaction at work.

Audience
Anyone who wants to learn about personality and its impact on work

Length
One day

Outcomes
At the end of this course, participants will: 

  • Possess a basic understanding of fundamental type concepts.

  • Understand best ways to participate on the team and cope with changes in the workplace.

  • Apply concepts to reduce misunderstandings and conflict.

  • Discover and use strengths to accomplish work tasks.

  • Recognize the importance of both perception and judgment.

What’s My Style? An Introduction to DISC® and Workplace Communication

Are you curious about learning more about behavioral preferences in work situations? Have you noticed that individual behaviors and approaches affect the way you and your colleagues communicate, handle conflict, and solve problems? Are you interested in adapting your style to improve impact and create favorable outcomes?

Based on the DISC® assessment, this course increases self-awareness, strengthens team interactions, and leads to improved productivity.

Audience
Anyone who wants to learn more about behavior and communication preferences and its impact on work

Length
One day

Outcomes
At the end of this course, participants will: 

  • Possess a basic understanding of fundamental DISC concepts.

  • Identify the impact of the DISC style on typical work situations.

  • Apply DISC concepts to reduce misunderstandings and conflict.

  • Use a framework for problem-solving that incorporates all DISC styles.

  • Recognize and adapt to DISC style differences.