PERFORMANCE MANAGEMENT

BACKGROUND

One of the most difficult jobs managers and employees have is evaluating performance accurately. Our Performance Management seminars give managers the tools to motivate others to succeed and employees the confidence to document their own performance fairly. We focus on motivating language for both performance review forms and the performance review discussion itself.
No other firm is as widely regarded in the performance documentation space as WD Communications. Ask our long-time corporate partners: if you want to change the culture of your organization for enhanced accountability and engaged high performance, WD Communications can effect that change.

To learn more about our seminars, click on a course description below:

Learn more below:

Evaluating Your Performance

Do you fret over writing your mid-year or year-end performance review?  Has the prospect of talking about yourself and your performance filled you with dread?

Learn approaches to “toot your own horn” in an honest, professional, and effective way in this half-day course.

Audience

Anyone responsible for documenting or discussing their performance in a company performance-review process.

Length
Three hours

Outcomes
At the end of this course, participants will:

  • Develop a performance-tracking system.

  • Summarize performance monthly.

  • Communicate accomplishments and development needs.

  • Prepare mid-year or year-end performance documentation.

  • Listen objectively to performance comments and respond confidently.

Motivating Career Discussions

Have you noticed that some leaders seem naturally proficient in building a solid, loyal team?  Have you found yourself saying, “If only I could motivate my own team and encourage key contributors”?  Can you recall the last time you held a meeting that focused on career development?

This course will provide the tools to diagnose areas of concern and identify effective steps for employee and corporate success. With our models, you can affect the bottom line of your organization.

Audience
Leaders and managers, both experienced and new to performance-leadership roles

Length
Three hours

Outcomes
At the end of this course, participants will:

  • Align individual goals with department and corporate objectives.

  • Recognize the link between career development and retention.

  • Encourage two-way communication for removing obstacles and promoting trust.

  • Handle career development dilemmas.

  • Recognize DOs and DON’Ts for motivating others.

Performance Reviews: Documenting and Discussing

Do you struggle to capture employee behaviors accurately on your company’s performance forms? Do these same struggles take place when giving one-on-one feedback?

This course provides tools for identifying individual strengths as well as areas for improvement. Participants learn to conduct feedback sessions that encourage meaningful open communication.

Audience

Leaders and managers who write mid-year or annual reviews

Length
One day

Outcomes
At the end of this course, participants will: 

  • Document performance in a compliant, motivating way.

  • Use a reliable tool to support ratings and comments with specifics rather than generalities.

  • Communicate expectations clearly and provide regular follow-up.

  • Coach to build trust, summarize accomplishments, and set goals.

  • Involve employees in the process.

Writing Field Coaching Reports (FCRs)

Do you have great field visits with your sales representatives, but struggle to capture pertinent details in the FCR? Does the reporting process take longer than your site visit?

Let us help you create FCRs that actually drive high performance instead of waste precious time.

Audience
Sales division managers, regional directors, or national sales directors

Length

Two-hours

Outcomes
At the end of this course, participants will: 

  • Track field-visit performance accurately.

  • Provide clear, concise feedback on positive and developmental performance.

  • Match field observations to competencies and expectations.

  • Support performance ratings with specific, meaningful examples.

  • Create action steps for future field visits to motivate performance.

Writing Performance Reviews

Do you find that writing performance reviews for your team members takes far too much time from your job of leading them?  Have you ever felt that the performance-review process was a chore rather than a valuable feedback tool?  Are you concerned that employees will be motivated after their reviews?

This course will provide you with the tools to support, develop, and motivate employees.

Audience

Supervisors and managers who write mid-year or year-end reviews

Length
Three hours

Outcomes
At the end of this course, participants will: 

  • Document performance, not personality.

  • Gather relevant facts easily and document observations on an easy-to-use tracking tool.

  • Support ratings and comments with specifics instead of generalities.

  • Include value and business impact for performance so that employees can repeat the positives and work on areas for improvement.

  • Individualize reviews with accurate word choice to avoid repetition and clichés.

Writing SMART Goals and Effective Development Plans

How can you make your performance goals measurable when there are no measures in place?  Why are you constantly tasked with coming up with new ways to develop when it’s difficult enough just keeping your head above water? 

Learn pain-free ways to write goals, metrics, and development plans, and even help peers or direct reports through these difficult tasks.

Audience
Managers or employees—intact or mixed groups

Length
Three hours

Outcomes
At the end of this course, participants will: 

  • Create SMART business or competency goals.

  • Understand and avoid common metric problems.

  • Clarify development needs—and then write clear, actionable development plans.

  • Organize content for productive development discussions.

  • Align development goals with career path interests and opportunities.