Cross-Cultural Communication

As a multinational employee, are you concerned about producing the correct sounds of American English?
Talented employees who speak multiple languages often lack confidence because they feel hindered by their accents. This course translates theory into specific, practical tools and skills for gaining control over language accents.

Audience

Employees who speak English as a second language

Length
Two days (one day of group work plus a 30-minute individual session that includes video recording and practicing)

Outcomes
At the end of this course, participants will:

• Demonstrate more accuracy with articulation and enunciation.

• Recognize common consonant and vowel substitutions.

• Overcome habits in speech production.

• Learn to feel and distinguish similar sounds.

• Identify a systematic approach to reducing accents and eliminating non-native rhythm, stress, and intonation patterns.

Are you sending and receiving e-mail messages from colleagues from different cultures? Are you sometimes unsure how your messages are being interpreted or what you are being asked?

If you’d like to know more about the nuances of communicating with colleagues around the world, this course is for you!

Audience

Anyone communicating with business colleagues from other cultures

Length
Three hours

Outcomes
At the end of this course, participants will:

• Develop multicultural awareness of high- and low-context cultures.

• Understand cultural influences more thoroughly.

• Avoid stereotyping mistakes in e-mail and over the phone.

• Practice improved multicultural etiquette.

• Write e-mail messages with appropriate tone based on the reader’s culture.

Are you looking for a more natural-sounding style when creating documents in English? Are your skills as sharp as they should be in these areas: smooth English phrasing, correct verbs and prepositions, and proper use of the, a, and an ?

Join us to learn how to write with more accuracy and efficiency. In addition to a full day of discussion and practice, you will have an individual conference to review previous documents and address specific questions.

Audience
Employees who use English as a second language

Length
One day of group work plus an individual conference on the second day

Outcomes
At the end of this course, participants will:

• Use the ADE process for focusing on purpose, reader, content, and formatting.

• Generate ideas quickly and phrase these ideas smoothly.

• Strengthen mastery of prepositions, verbs, and articles.

• Organize documents according to cultural preferences.

• Edit for clarity, cohesion, and correctness.